Mental Health Awareness at Work: A Call for Culturally Capable Change
- Joanne Taylor
- Apr 11
- 4 min read
Mental health is no longer a ‘nice to have’ on workplace agendas — it’s a necessity. In today’s fast-paced, high-pressure environments, mental health challenges are increasingly common. Yet stigma, lack of awareness, and cultural misunderstandings continue to create significant barriers for many colleagues seeking help. At Inclusivitii, we believe in moving beyond surface-level awareness to drive culturally capable, systemic change within organisations.
The State of Mental Health at Work: A Snapshot
According to Mind (2023), one in six workers experiences a mental health problem such as anxiety, depression, or stress at any one time. The Mental Health Foundation notes that work-related stress costs the UK economy £28.3 billion annually through lost productivity, sickness absence, and staff turnover. These figures, while striking, don’t fully capture the lived realities of individuals — particularly those from ethnically minoritised or marginalised communities.
Why Inclusion Matters in Mental Health Conversations
Recent insights from our work on the Ethnicity Mental Health Improvement Project (EMHIP) and collaborations with NHS Trusts and mental health institutions have laid bare the stark disparities in mental health access, treatment, and outcomes across different communities.
In our interviews, surveys, and lived experience panels, individuals from racially and culturally minoritised backgrounds shared troubling experiences of:
Being misunderstood or dismissed when expressing distress.
Facing cultural stereotyping or lack of appropriate language support.
Avoiding support due to fear of judgement, stigma, or a lack of trust in services.
Feeling like their identities — including faith, ethnicity, and gender — were not acknowledged in their care.
One participant told us:
“I was expected to behave like everyone else in crisis. When I didn’t, I was told I was aggressive rather than afraid. No one asked what I needed in that moment.”
This aligns with data from the NHS Race and Health Observatory, which shows that ethnically minoritised people are more likely to be detained under the Mental Health Act, and less likely to be offered early intervention or talking therapies. The pattern is clear: when mental health support lacks cultural competence, it can retraumatise rather than heal.
From Awareness to Action: What Employers Can Do
Addressing mental health at work requires more than one-off campaigns. It demands strategic, sustained, and culturally competent approaches. Based on both national research and our frontline work across mental health institutions, here’s how employers can lead the way:
1. Embed Mental Health into Your EDI Strategy
Mental health and inclusion are deeply interconnected. Colleagues who experience racism, microaggressions, or marginalisation at work are at heightened risk of distress.
Take action:
Conduct an EDI audit that includes mental health equity.
Include mental health indicators in staff surveys and people metrics.
Develop cross-functional wellbeing strategies that reflect intersectional realities.
2. Equip Line Managers to Spot and Support Early
Managers are often the first point of contact, yet many feel unequipped to respond appropriately.
Take action:
Offer training in psychological safety, active listening, and trauma-informed care.
Introduce simple tools like the “Recognise – Respond – Refer” model for mental health conversations.
Create a culture where check-ins are part of daily leadership practice, not a box-ticking exercise.
3. Offer Safe, Identity-Responsive Support Routes
Many traditional EAPs (Employee Assistance Programmes) are underused by marginalised staff due to mistrust or lack of representation.
Take action:
Review your EAP providers for cultural competence and therapist diversity.
Provide peer-led mental health groups and affinity spaces.
Partner with grassroots organisations or culturally grounded practitioners to deliver support that resonates.
4. Invest in Training and Resources
Generic wellbeing programmes won’t reach everyone equally — especially those whose experiences are often invisible in mainstream narratives.
Take action:
Provide ongoing learning journeys that explore cultural awareness, humility, and inclusive approaches to mental health.
Use case studies and real voices to show the variety of how distress is experienced and expressed.
5. Review Leave and Workload Practices
Policies around time off, flexible working, and performance expectations can inadvertently worsen stress or burnout — particularly for carers, neurodivergent staff, or those returning after mental health-related leave.
Take action:
Introduce flexible, phased return-to-work policies.
Normalise the use of “mental health days” without stigma.
Ensure workload expectations are regularly reviewed and reasonable.
6. Build a Culture of Psychological Safety
People are more likely to speak up or seek help when they feel psychologically safe — that is, when they can be vulnerable without fear of judgement or punishment.
Take action:
Train leaders to model openness and empathy.
Celebrate stories of recovery and resilience from across your organisation.
Use anonymous platforms to gauge how safe people truly feel — then respond with visible change.
7. Evaluate and Adapt
You cannot manage what you do not measure. But evaluation must go beyond numbers to reflect people’s experiences.
Take action:
Gather qualitative and quantitative data disaggregated by race, gender, disability, and other characteristics.
Convene lived experience panels to co-design and test new approaches.
Monitor progress and publish transparent updates, holding leadership accountable for change.
Beyond Awareness: A New Standard for Workplace Mental Health
At Inclusivitii, we believe that culturally capable mental health practice is not just about “fixing” individuals — it’s about changing systems. That means dismantling workplace cultures that reward burnout, ignore difference, or stigmatise struggle. It also means investing in leadership, processes, and support structures that honour the full humanity of every colleague.
Whether we’re working with NHS Trusts, councils, or corporate partners, our mission is the same: to help organisations become safer, fairer, and more responsive to the mental health needs of their people.
Get in touch to find out how Inclusivitii can support your workplace with tailored audits, inclusive wellbeing strategies, cultural capability training, and lived experience-informed programme design.
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